Refund policy

Return & Refund Policy

At TRXKrown.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition

  • The item is returned in its original packaging

  • The return request is made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not caused by us)

  • Items purchased on sale or clearance

  • Personal care items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us with your order number and reason for return

  2. Our team will review and provide return instructions

  3. Ship the item back to the provided address

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued via the original payment method.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Contact us within 48 hours of delivery

  • Provide clear photos as proof

  • We will offer a replacement or full refund

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider (processing time may vary)

If the issue persists, contact our support team.

7. Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us for assistance.

8. Contact Us

For any return or refund inquiries, please contact our support team.

Thank you for shopping with TRXKrown.shop!